Privacy Policy

Information We Collect

We collect only the information reasonably needed to respond to enquiries, prepare proposals and deliver design services. This may include information you give us directly, and limited technical information collected automatically when you browse the site.

Personal Information

When you contact us — by email, phone, messenger or through a form on this site — we may collect your name, email address, phone number, company name and any details you choose to share about your project.

Project Enquiry Information

Details you provide about your project — such as the service you are interested in, your estimated budget and a description of your requirements — are used to assess fit, prepare a proposal and communicate with you about the engagement.

How We Use Your Information

• To respond to your enquiries and communicate about potential or active projects.
• To prepare quotes, proposals and project documentation.
• To deliver agreed design services and manage the client relationship.
• To meet record-keeping and legal obligations where required.
• With your consent, to analyse site usage and improve our website and services.

We do not sell your personal information, and we do not use enquiry details for unrelated marketing without your consent.

Communication and Enquiries

If you contact us, we will use the contact details you provide solely to respond to your enquiry and, where relevant, to progress your project. You can ask us to stop contacting you at any time.

Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. Information is stored only for as long as needed for the purposes described in this policy or as required by law. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

Third-Party Services

We may use third-party tools to operate the website and run our business — for example website hosting, embedded maps, analytics tools or communication platforms such as WhatsApp and Viber when you choose to contact us through them. These services handle data under their own privacy policies.

Data Retention

Enquiry and project information is retained for as long as needed to manage our relationship with you and meet legal or accounting requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.

Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to reasonable requests within a practical timeframe.

Australian Privacy Principles

Where applicable, we seek to handle personal information in a manner consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Nothing in this policy limits any rights you may have under applicable law.

Contact Information

Questions about this policy or your personal information? Reach us via our contact page or the details above.